Legal Document
PLEASE READ THESE TERMS CAREFULLY BEFORE USING ANY CRAVEOPS SERVICE. By accessing or using CraveOps (craveops.com), CraveMenu (menu.craveops.com), or CraveStudio (studio.craveops.com), you acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions and Service Agreement ("Agreement"). If you do not agree with any part of this Agreement, you must immediately cease use of all CraveOps services. This Agreement constitutes a legally binding contract between you ("Client," "Subscriber," or "User") and CraveOps LLC.
This Agreement is entered into between CraveOps LLC ("CraveOps," "Company," "we," "us," or "our"), a Limited Liability Company registered under the laws of the State of Florida, and the individual or business entity ("Client," "you," or "your") accessing or purchasing our services.
Acceptance of this Agreement occurs when you: (a) check an acceptance checkbox during registration; (b) complete a purchase on any CraveOps platform; or (c) access and use any CraveOps Service after these Terms have been made available to you. All three constitute legally binding acceptance regardless of whether you have read these Terms.
CraveMenu provides food service operators with a cloud-hosted, customer-facing digital menu accessible via QR code. Features include: unlimited menu items, real-time content updates, custom branding, analytics, and a print-ready QR code. The Service is delivered as Software-as-a-Service (SaaS) with no software installation required on the Client's systems.
CraveStudio utilizes artificial intelligence image-to-image processing (via authorized third-party AI model providers) to enhance food photographs submitted by the Client. Output images are generated for commercial use within the Client's business operations. CraveOps does not guarantee any specific aesthetic outcome, as AI-generated results may vary based on input image quality and model performance.
All Services are provided as commercial digital tools. Access is granted immediately upon successful payment processing. The Services are not consumer goods; they are professional B2B SaaS tools intended for business use by food service operators.
You must be: (a) at least 18 years of age; (b) legally authorized to enter binding contracts under applicable law; and (c) accessing the Services for legitimate commercial business purposes. CraveOps Services are designed exclusively for B2B use — specifically food trucks, restaurants, and other food service businesses. Personal or recreational use is outside the intended scope and does not qualify for consumer protection provisions that may otherwise apply under Florida or federal law.
By registering, you represent and warrant that you are acting in your capacity as a business owner, authorized representative, or operator of a food service establishment.
Any judicial proceedings not subject to mandatory arbitration (see §15) shall be brought exclusively in the state or federal courts located in Lake County, Florida. You irrevocably consent to personal jurisdiction and venue in such courts and waive any objection based on improper venue or inconvenient forum.
To the maximum extent permitted by law, and given the B2B nature of these Services, provisions of the Florida Deceptive and Unfair Trade Practices Act (FDUTPA) applicable exclusively to consumer transactions shall not apply to this commercial Agreement. CraveOps reserves all rights afforded to businesses under Florida LLCs statute (Chapter 605, Florida Statutes).
All payments are processed exclusively through Stripe, Inc. ("Stripe"). By providing payment information, you authorize Stripe to process charges on behalf of CraveOps LLC. Your payment data is governed by Stripe's Privacy Policy and Terms of Service, and CraveOps does not store full payment card details on its servers.
All prices are listed and charged in United States Dollars (USD). CraveOps reserves the right to modify pricing with 30 days' notice for existing subscribers. New pricing applies at the next billing cycle after notice.
You are responsible for all applicable taxes, including but not limited to sales tax, use tax, or VAT, arising from your purchase of CraveOps Services. CraveOps may collect and remit sales tax where required by Florida law or other applicable regulations.
If a payment fails, CraveOps may: (a) retry the charge; (b) suspend access to Services until payment is resolved; (c) terminate the account after 7 days of non-payment. CraveOps is not liable for any business disruption resulting from suspended access due to payment failure.
Subscriptions are billed on a recurring monthly basis, automatically renewed on the same calendar day each month ("Billing Date") using the payment method on file with Stripe. You authorize CraveOps and Stripe to automatically charge your payment method on each Billing Date without further action required from you.
You may cancel your subscription at any time by: (a) accessing account settings within the applicable CraveOps platform and selecting "Cancel Subscription"; or (b) submitting a written cancellation request to [email protected].
Purchased credits for CraveStudio are non-expiring and tied to your account. Upon account termination for cause, unused credits are forfeited without compensation. Credits are non-transferable between accounts.
Cancelled accounts may be reactivated within 30 days of cancellation without data loss. After 30 days, CraveOps reserves the right to permanently delete account data in accordance with our data retention policy.
You acknowledge and agree that CraveOps provides access to commercial digital tools and that upon successful payment processing, you receive immediate access to the purchased Service. Given this immediate digital delivery, all payments to CraveOps are non-refundable under any circumstances, including but not limited to:
By purchasing any CraveOps product or Service, you expressly waive the right to initiate a chargeback, payment dispute, or reversal through your credit card company, bank, Stripe, or any other payment intermediary. You acknowledge that initiating an unauthorized chargeback constitutes a material breach of this Agreement and may result in:
If you believe there has been an unauthorized or fraudulent charge, you must first contact CraveOps at [email protected] within 5 business days of the charge with evidence of the alleged fraud. CraveOps will investigate and respond within 10 business days. Only if CraveOps fails to respond within this period may you escalate to your payment provider.
At CraveOps's sole and absolute discretion, in cases of documented platform-wide outages exceeding 72 consecutive hours caused exclusively by CraveOps's own infrastructure failure, CraveOps may offer a pro-rated service credit applied to the Client's next billing cycle. This credit is the sole and exclusive remedy for service unavailability and does not constitute a waiver of the No-Refund Policy.
Upon successful processing of payment by Stripe, access to the purchased CraveOps Service is granted immediately and automatically. Fulfillment consists of:
Because delivery is instantaneous and digital access is provided upon payment confirmation, no shipping, physical delivery, or waiting period applies. You acknowledge receipt of the Service at the moment of payment confirmation.
CraveOps makes no representations or warranties regarding: (a) the increase in sales, revenue, or customer traffic resulting from use of the Services; (b) the aesthetic quality or commercial effectiveness of AI-enhanced photographs; (c) the accuracy of analytics data; or (d) the continuous availability of third-party integrations or AI models.
To the maximum extent permitted by Florida law, CraveOps LLC is strictly and absolutely NOT liable for:
In the event that CraveOps is found liable for direct damages despite the foregoing limitations, CraveOps's total aggregate liability to you shall not exceed the total amount paid by you to CraveOps in the 30 days immediately preceding the event giving rise to the claim.
You acknowledge that these limitations of liability reflect a reasonable allocation of risk and are an essential basis of the bargain between the parties. CraveOps would not have entered into this Agreement without these limitations.
All software, algorithms, interfaces, branding, trademarks, trade dress, source code, and proprietary technology comprising the CraveOps platform remain the exclusive intellectual property of CraveOps LLC. No license, ownership right, or interest in CraveOps's intellectual property is transferred to you by use of the Services.
You retain ownership of all original content (photographs, menu text, business information) you upload to the platform. By uploading content, you grant CraveOps a non-exclusive, worldwide, royalty-free license to process, store, and display such content solely for the purpose of delivering the Services to you.
AI-enhanced photographs generated by CraveStudio from your uploaded images are provided to you under a commercial use license. CraveOps grants you the right to use such outputs for your own business marketing, menu displays, and social media. You may not resell, sublicense, or distribute AI outputs as stock photography or as training data for other AI systems.
You agree not to use CraveOps Services to:
Violation of any obligation in this section grants CraveOps the right to immediately terminate your account without notice or refund.
CraveOps collects business information (business name, contact details, menu content, uploaded images), payment data (processed exclusively by Stripe — CraveOps does not store raw card data), and usage analytics (session data, feature usage, error logs) for the purpose of providing and improving the Services.
Collected data is used to: (a) operate and improve the Services; (b) communicate with you about your account; (c) comply with legal obligations; and (d) detect and prevent fraud. CraveOps does not sell personal data to third parties.
CraveOps uses the following categories of third-party processors: cloud hosting (Supabase / PostgreSQL infrastructure), payment processing (Stripe Inc.), and AI model providers (fal.ai or equivalent). Each processor is bound by their own privacy and security policies.
Florida residents may have rights under the Florida Digital Bill of Rights (FDBR, effective July 1, 2024) to access, correct, or delete personal data. To exercise these rights, contact [email protected]. CraveOps will respond within 45 days as required by applicable law.
CraveOps implements industry-standard security measures including encrypted data transmission (TLS), database-level row security (RLS), and access controls. However, no system is 100% secure, and CraveOps cannot guarantee absolute security of data transmitted over the internet.
CraveOps targets a 99% uptime for the platform but does not guarantee uninterrupted availability. Scheduled maintenance will be communicated with reasonable advance notice. CraveOps is not liable for service interruptions resulting from:
You may terminate this Agreement at any time by cancelling your subscription per §6.2 above. Termination does not entitle you to any refund of previously paid amounts.
CraveOps may immediately terminate your account and access, without notice or liability, if you: (a) violate any provision of this Agreement; (b) initiate an unauthorized chargeback; (c) engage in fraudulent activity; or (d) use the Services in a manner that could expose CraveOps to legal liability.
Upon termination: (a) your license to use the Services immediately revokes; (b) your QR codes and digital menu pages may be deactivated; (c) account data will be retained for 30 days then permanently deleted; and (d) all outstanding amounts become immediately due and payable.
Any dispute, claim, or controversy arising out of or relating to this Agreement or the Services shall be resolved exclusively by binding arbitration administered under the rules of the American Arbitration Association (AAA), Commercial Arbitration Rules, conducted in Lake County, Florida, or via remote hearing. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
Notwithstanding the foregoing, either party may bring a claim in small claims court in Lake County, Florida for disputes within that court's jurisdictional limits, provided the claim remains on an individual (non-class) basis.
Before initiating arbitration, you must send a written "Notice of Dispute" to [email protected] describing the nature and basis of the claim. The parties shall attempt to resolve the dispute informally for 30 days. Only if resolution is not reached may arbitration be initiated.
CraveOps reserves the right to modify this Agreement at any time. We will notify you of material changes by: (a) email to your registered address; (b) a banner notification within the platform; or (c) updating the "Last Revised" date above. Your continued use of the Services after notification constitutes acceptance of the revised terms. If you do not agree to modifications, you must cancel your subscription within 10 days of notification.
CraveOps LLC
A Florida Limited Liability Company
Operating under the laws of the State of Florida, USA
Effective Date: April 1, 2025
Questions? Contact us at [email protected]
By using CraveOps Services, you agree to be bound by this Agreement.